Customer Engagement Solutions Market Gains Momentum as Salesforce Invests US$1.5 Billion in Genesys
Salesforce announced a US$1.5 billion investment in Genesys in July 2025, deepening their customer-experience partnership and building on an ecosystem that already supported more than 250 joint customers. The investment strengthens AI-powered experience orchestration, data-driven personalization and
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Salesforce announced a US$1.5 billion investment in Genesys in July 2025, deepening their customer-experience partnership and building on an ecosystem that already supported more than 250 joint customers. The investment strengthens AI-powered experience orchestration, data-driven personalization and
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